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Neutrax Society

FAQ

Questions about Neutrax Society

Straight answers. Can't find yours? Ask us on WhatsApp.

Getting started

How do we get started?

Share your society's details — flats, members and opening balances — and we do the setup for you. Book a demo and we'll take it from there.

How long does setup take?

It depends mostly on the size of your flat list and how ready your opening balances are. We'll give you a clear timeline after the demo.

What do residents have to do?

They join with a link your society shares. Then they can pay dues, read notices and raise complaints.

Payments and money

How can residents pay?

UPI, GPay and Razorpay online, plus bank transfer and cash. Online payments confirm themselves; cash is approved by the treasurer or secretary in one tap.

What about cash payments?

The resident records the cash payment, the treasurer or secretary approves it, and the ledger updates — with the name of the person who approved it.

Can we download reports for our audit?

Yes. The treasurer can download reports for the auditor.

Security and data

Is our society's data safe?

Each society's data is kept separate and locked at the database level. Your members see only your society. Our security page explains the details.

Does Neutrax show ads or sell our data?

No. There are no ads in the app, and we never sell your society's data or use it for advertising. Your society pays for the app — that's how we earn.

Who can see our accounts?

Only people whose role allows it. The secretary decides who gets which role.

Can we get our data out?

Yes. You can ask for an export of your society's data at any time.

App and languages

Which languages does it support?

English and Hindi, and we can set up other languages on request. Each person picks their own.

Is it on Android and iOS?

Yes. Neutrax Society is built for Android and iOS, and the app links are at the bottom of every page. We set up each society directly, so book a demo and we'll get yours started.

What can the guard do in the app?

Scan visitor QR passes, log walk-in visitors with an optional photo, record parcels and helper entry, and send an SOS alert to the whole society.

Pricing

What does it cost?

One simple price per flat, per month, with setup included. Tell us your flat count and we'll send an exact quote — no obligation.

See Neutrax with your own society's details.

Tell us a little about your society and we'll set up a short demo for your committee.

Get a Demo